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5 Reasons to Use a Tax Professional and NOT TurboTax

TurboTax is the most popular tax preparation software in the business. In 2021, TurboTax says more than 50 million people use the software to file simple returns.

However, lawmakers have accused Intuit and TurboTax of scamming 'billions' from taxpayers. Sen. Elizabeth Warren and others in Congress delivered this message in a letter to Intuit CEO Sasan K. Goodarzi. Congress identified that Intuit hired former Federal Trade Commission regulators as lobbyists "to shield its shady practices from government action."

"Intuit deliberately hid Free File from Google results, repeatedly changed names and landing pages to confuse and deceive consumers, and targeted military service members, people with disabilities, unemployed Americans, and people with student loans with upselling scams," the lawmakers wrote.

Is TurboTax actually free?

According to the TurboTax website "TurboTax Free Edition is absolutely free." The site claims you can "file your fed and state taxes for $0," though a popup clarifies that only "simple tax returns" using IRS Form 1040 qualify.

However, according to the US Federal Trade Commission, stating "free" deceives consumers.

In March 2020, the FTC issued a complaint against the company, alleging millions of people can't use the free program. Approximately 2/3 (66%) of all tax filers couldn't use the free TurboTax product because those who have a 1099 or farm income do not qualify.

We have seen a slight change in Intuit's "deceptive advertising" as the Super Bowl ad has changed from "TurboTax Free is free. Free, free, free, free" to "Come to TurboTax and don't do your taxes".